We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Business Manager can give you further information.
Please also download the following leaflets:
Our aim is to provide you with the highest standard of service and we try to deal swiftly with any problems that occur.
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- Telephone: 0808 196 8861
- Email: PatientServices@staffsstoke.icb.nhs.uk
- Website: NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Dr Lloyd and Partners in the last financial year was £56,482 before tax and National Insurance. This is for 1 full time GP, 10 part time GPs and 2 locums who worked in the practice for more than six months.