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How to Book or Cancel an Appointment

  1. By Telephone:
    Weeping Cross 01785 662505, Beaconside 01785 214424 or John Amery Drive 01785 252244 during our opening hours. Our phone lines are busiest around 8am and 12noon and we thank you in advance for waiting for us to answer your call.
  2. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service
    See our Registration Notes for details.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

Urgent (Same Day) & Emergency Appointments

These are for those acute problems that can't wait for a routine advance appointment. Please see our Urgent Problems and Out of Hours page for information.

Understanding Our Appointments System

A Guide for Patients

Download our leaflet about how our appointments systems works here.

Our aim is to see you within a time frame that is suitable for your condition. We will always endeavour to offer you an appointment with the appropriate member of our Clinical Team. To ensure you get the best from our Clinical Team this may not always be with a clinician of your choice.

Please be aware that our Patient Services Team will ask you to disclose the reason for your appointment. This allows us to signpost you to the right clinician.

Who to See at the Surgery

We have a large, multi-skilled clinical team who are here to help you.

Selecting the right clinician will ensure you receive the most appropriate clinical care in the shortest possible time.

Download our 'Who to See at the Surgery' leaflet for further information.

Guide to Patient Access - Online Booking & Cancellation of Appointments

If this is your first use of the Patient Access system, please take a few moments to read the guidence notes.

Appointments with the Practice Nurse

Our Practice Nurses are available by appointment. Information on the Health Services / Clinics offered by our Practice Nurses can be found here.

Telephone Consultations

We offer telephone consultations with a GP, for follow-up discussions, advice relating to previously seen or existing conditions, medication reviews, discussion of test results, fit notes, possible reactions to medication, certain child ailments, i.e. D&V, eye problems etc. If you feel your problem could be dealt with over the telephone by a GP please request a telephone consultation. You may also be automatically offered one by the Receptionist.

You may request to see any of the doctors at the practice

lf appointments are fully booked with the doctor of your choice, you will be offered the first available appointment with another doctor. Patients are free to express a preference to see a particular doctor or nurse and should you wish to express such a preference, please advise Reception and a note will be made in your medical record.


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:
    Weeping Cross 01785 662505, Beaconside 01785 214424 or John Amery Drive 01785 252244 during our opening hours.
  4. By Fax: Please send us a fax, see our contact page for fax numbers.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Friends and Family Test